How do I get access?
Access is included with your Kinetic LED wall project. [CONFIRM: how customers receive their login details.] Don’t have a login? Email [SUPPORT EMAIL] and we’ll set you up.
Which version of After Effects do I need?
After Effects 2023 or later. Close After Effects before you install the plugin, then restart it.
Can I use this on my phone or tablet?
Not yet. The plugin runs inside After Effects on a Windows computer. You can still watch the tutorials and read these answers from your phone.
My Check Report failed. What now?
- Position Limit: Make the first and last frames all black.
- Time Limit: Lengthen the black hold at the start and end.
- Speed Limit: Spread keyframes further apart or use Easy Ease.
Then export again.
What size should my comps be?
Each module on your wall is 128 pixels square. To size your comp:
- Width: The number of columns × 128
- Height: The number of rows × 128
For example, a wall 10 modules wide and 6 modules high is 1280 × 768 pixels. Your video and motion comps should both be that size, with the same frame rate and length.
How do I get the .pjl file onto the wall?
Load it onto the wall’s player (PJLPlayer). [CONFIRM: USB, network or software upload.]
Still stuck? Email [SUPPORT EMAIL] and include your Check Report if an export failed.